Discover how exceptional customer experience reviews fuel word-of-mouth referrals and boost sales. Learn CX strategies to turn customers into...
Discover how emotional customer experience drives brand loyalty. Learn strategies to boost retention and satisfaction using emotion in product usage.
Discover why product success and customer success go hand in hand. Learn strategies to drive adoption, retention, and loyalty using the BluStream PX...
Discover the shift from UX to PX and why extending great user experience post-purchase boosts retention. Learn actionable strategies with BluStream...
Discover how connected packaging bridges the physical-digital gap, transforming customer experiences and boosting brand retention. Learn key...
Discover how packaging and product experience work together to shape customer perception, improve retention, and fuel brand growth in today's...
Learn how to build a customer-centric culture and align your team to improve customer experience internally. Discover proven strategies, tips, and...
Discover the top 5 customer experience metrics. Learn how tracking NPS, CSAT, CES, retention, and CLV elevates CX, boosts retention, and drives...
Learn the basics of customer experience (CX) for product brands. Discover key CX strategies, best practices, and how BluStream PX boosts retention.
Discover why unboxing equals onboarding, and how delivering unforgettable product experiences boosts retention. Elevate your CX with actionable...
Discover how digital companions and AI product assistants transform customer experience. Explore real-world examples and CX tips with BluStream PX.
Learn how to cultivate customer loyalty and turn buyers into repeat customers. Discover actionable strategies for building lifelong brand advocates.
Discover how post-purchase behavior shapes customer retention. Learn key insights and strategies brands need to build loyalty and stand out after the...
Explore the top 2026 customer experience trends and learn how your brand can adapt. Discover personalization, AI, and human engagement strategies for...
Discover why post-purchase experience is now essential for customer loyalty. Learn new trends, strategies, and how BluStream PX can drive retention.
Learn why product ownership experience is vital in 2026. See how intelligent automation, zero-party data, & AI shape customer success. Discover best...
Explore the difference between customer satisfaction and delight, why both matter, and how BluStream PX helps D2C brands boost retention and advocacy.
Unlock the power of personalized product experience to boost customer loyalty. Discover proven strategies and tech insights to make every customer...
Discover 5 proven ways to upgrade your product unboxing experience and boost retention, engagement, and social buzz. Learn actionable tips for D2C...
See how hyper-personalization after purchase boosts customer loyalty, retention, and advocacy—plus brand examples and practical strategies for your...
Discover the key differences between customer experience (CX) and product experience (PX) and how mastering both can drive retention, loyalty, and...
Discover how product tutorials and customer education boost loyalty, retention, and advocacy. Learn best practices for engaging, satisfied customers...
Discover proven strategies to improve customer experience after the sale, increase satisfaction, and drive retention with proactive engagement and...
Unlock the secrets to lasting customer engagement after purchase. Learn how to prevent the post-purchase black hole and grow loyalty and LTV.
Discover why product experience (PX) is essential for your brand's growth, retention, and loyalty. Learn strategies to optimize customer experience...
Discover how music retailers are using AI and personalized journeys to cut churn, increase renewals, and turn first-year renters into lifelong...
Discover how brands in 2025 will move beyond customer satisfaction to create delight through personalized, data-driven, and emotionally engaging...
Optimize customer retention by integrating Product Experience strategies. Learn how to maintain long-term engagement and transform first-time buyers...
Discover three strategies to boost customer lifetime value in 2025 through personalization, digital-first support, and engaging product experiences....
While many businesses focus on customer satisfaction, there is a growing realization that the real key to long-term success lies in customer delight.
The post-purchase phase of the customer experience journey is often overlooked, yet it is one of the most critical stages for fostering customer...
Discover key insights and takeaways from GROW and SubSummit on customer retention strategies and the power of data-driven engagement.
Automated messaging is a powerful solution that helps organizations streamline their communication processes and enhance customer engagement.
Navigate CBD communication regulations with Blustream's next-gen messaging solution. Increase customer retention and compliance while enhancing...
How exactly does post-sale service drive conversions and increase revenue? Let's break it down.
Transforming the music industry with AI and SMS technology, learn how Bertrand's Music reduced churn by 15% and increased revenue through...
Learn how the power of personalized after-sale journeys and Product Ownership AI can drive customer retention, revenue, and loyalty.
Discover how Blustream is pioneering Product Ownership with advanced AI tools and personalized experiences, leading to unparalleled loyalty,...
Discover the importance of personalized product ownership experiences in the fast-paced digital age and how Blustream can help businesses build...
Blustream's intelligent, adaptive messaging platform harnesses zero-party data to deliver personalized experiences that create lasting customer...
Discover how traditional personalization tactics fall short in building meaningful customer relationships, and why it's time to embrace zero-party...
In today's landscape, having a great product isn't enough to create lifetime relationships. It's time to consider how technology can help.
With unique expectations and familiarity with technology, personalized messaging becomes crucial in captivating and retaining Gen Z loyalty.
We highlight 6 amazing brands on Shopify to deliver ideas you can use to get more 5-star product reviews like the pros.
Learn how to improve customer retention rates and increase profits for your business with these 5 proven strategies from Blustream.
Discover effective ways to handle negative reviews & boost positive feedback for your business.
In today’s increasingly digital landscape, online ratings and reviews are one of the top factors influencing purchase decisions, second only to...
Remembering the customer's experience not only in the pre-sale atmosphere, but in the context of after the sale, can take your customer from being a...
Niche businesses want to connect with their customers, but in major marketplaces like Amazon, that often feels impossible.
Discover the power of SMS marketing to increase customer retention and boost revenue with Blustream.
The pandemic pushed retailers, and the technology companies that serve them, to think about new ways to engage & serve customers across the board.
Imagine if you could be by your pet parents' side as they bring home their new furry, scaled, or feathered friend?
Sending new pet owners timely, specific pet care information after the sale can make all the difference.
By leveraging data to deliver personalized content to pet owners, your business can become a trusted "go-to" source for pet care.
Product usage data is the key to unlocking revenue & retention for brands selling physical products – from customer satisfaction to cross-sell and...
Early Access to New Platform Allows Companies Selling Physical Products to Leverage Product Usage Data.
In this post, we'll outline considerations you should make before choosing an SMS platform and the similarities and differences between the platforms.
Here are the top 15 terms every marketing and customer experience (CX) pro should know before building out an after-sale product engagement strategy.
Blustream enables marketers to leverage first-party data throughout the product lifecycle by collecting data from the product itself.
The secret to successful recurring revenue in 2024? Increasing customer retention and referrals. Here's how with Blustream.
Customer engagement shouldn't stop after the initial sale. Here are four ways businesses can redefine customer engagement in 2024.
Through after-sale product engagement, businesses can use purchased products to strengthen their customer relationships.
Blustream’s after-sale product engagement platform creates unprecedented, high-value brand-to-customer relationships following the sale.
Brands have the opportunity to create a high-value after-sale connection, providing the right information at exactly the right time for their...
The product is what fuels the customer experience following the sale, and just like the customer lifecycle, products also have a post-sale lifecycle.
Brands can create post-sale product touchpoints using content at their fingertips to drive engagement between the consumer and their product.
In 2021, IoT capabilities will enhance the connection between the brand and the buyer, creating a new surge of innovation for physical goods.
Retailers can now leverage data from purchased products to strengthen relationships and deliver better customer experiences.
Once a customer reaches the end of the sales journey, nurturing the after-sale customer experience is the key to maintaining long-term customer...
Physical goods have the opportunity to transcend traditional boundaries, as smart-connected products are ushering in a new era of improved customer...
Leveraging real-world data from the product provides continuous knowledge to the brand, so the brand can give their customer ongoing, unprecedented...
In a recent study, 34 percent of leading businesses said their customer journey was a top priority. Here's how to build long-standing customer...
With today’s available real-world-data from sensors, time, the weather, and user-feedback on mobile apps, companies can offer full customer lifecycle...
As brands work toward implementing better remarketing tactics and customer engagement, they should make it a priority to understand who their...
In today’s retail landscape, there’s no courting the customer. However, brands now have the chance to create a valuable relationship with their...
Customer-centricity is an approach that emphasizes customer satisfaction at all stages of the customer experience. If you want to avoid the pitfalls...
Companies should use real-world data to help them communicate with their customers and make the right recommendations at the right time. Doing so...
Brands and companies need ongoing after-sale customer engagement strategies to regain a direct connection with their customers or they may lose them...