Understand exactly how customers use your products. Through natural conversations, Polly captures real usage patterns and preferences, allowing you to:
No two customers use your product the same way. McKinsey research shows that 76% of consumers are more likely to consider purchasing from brands that personalize, with advanced personalization delivering 5-15% revenue increases. BluStream PX creates individualized learning paths where:
Anticipate and solve usage challenges before they lead to frustration. Polly identifies common usage sticking points and delivers proactive solutions through your customers' preferred channels.
“That’s where the BluStream product becomes so great, because not everyone has the same questions. One person might ask, ‘Can I eat after?’ another, ‘Should I take this before bed?’ BluStream helps answer those individual questions without sending customers down a rabbit hole. That clarity builds confidence and makes the experience so much better.”
Polly combines billions of post-purchase data points with your product knowledge to design highly personalized journeys—guiding customers every step of the way, from first purchase to loyal advocate.
Our patent-pending PXAI Engine powers everything Polly does—analyzing customer preferences and product knowledge so every conversation is perfectly timed and personalized.
Every customer is different. Polly uses zero-party data from real conversations—combined with product knowledge, behavior patterns, and skill level—to deliver journeys that are truly unique to each customer.
Forget surveys and focus groups. Polly surfaces actionable insights from every conversation—from early product issues to what's driving customers to buy again.
Polly learns from every interaction—adjusting her conversations based on how customers respond. The more she engages, the smarter she gets.
Polly meets your customers where they are—SMS, WhatsApp, WebChat, or email. She delivers the right conversation on the right channel based on each customer's preferences.
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