Make every customer your best customer

Give your products an AI Advisor and stay connected during every moment that matters.
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Trusted By:
  • York Athletics
  • Taylor
  • Bakit Box
  • Drink Wholesome
  • Cigars International
  • Dr Fossums
  • Bertrands Music
  • montana-dog-food-logo-min-2
  • Blue Shark
  • Ted Brown

The value of connected customers

Acquiring new customers is hard, but keeping them after that initial purchase? Even harder. For CPG and Subscription brands, maintaining a connection throughout ownership experience can be the difference between a lost customer and establishing lifelong loyalty.

The BluStream Product Experience platform lets you connect and engage with your customers throughout their ownership journey – right when they need you the most. You’ll gain connected customers who stay longer, spend more, and share valuable insights, setting you both up for success.

Meet Polly, the AI Product Advisor your customers are waiting for

Polly proactively reaches out to customers at exactly the right moments—no waiting for questions, no generic responses. Like a parrot trained to speak in your voice, she delivers personalized conversations that guide customers through every step of their product journey. The result? One-time buyers become loyal customers who buy again and again.

How Polly Works

  • Train Polly on your brand
    Upload your product guides, brand voice, and support resources. Polly learns to speak exactly like your team would.
  • Polly engages your customers
    She proactively reaches out at key moments, answers questions 24/7, and delivers personalized guidance.
  • Gain continuous insights
    Every conversation reveals what's working, what's not, and what drives customers to stay loyal and buy again.
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Successful products need successful customers

By linking product usage data with customer-specific knowledge, Polly delivers the right message at the right time—proactively guiding customers through their ownership journey in your brand's voice. The result? Higher engagement, stronger retention, and customers who become true advocates for your brand. 

Unboxing-and-Pre-delivery

Unboxing and pre-delivery

Polly keeps that post-purchase glow going with helpful pre-arrival tips and all the details customers need to make unboxing quick, easy, and fun!

Usage-and-Education

Usage and education

From first-time buyer to advanced users, Polly guides each customer with helpful information, tips and resources tailored to their skill level.

Recommendations

Recommendations

Prompting timing for re-orders? Suggesting complementary products or add-ons? Polly makes recommendations based on each customer's preferences and usage patterns.

Care-and-Support

Care and support

Polly helps your customers keep their purchases in tip-top shape and prevents costly support calls by proactively reaching out with helpful advice before problems happen.

Connected customers deliver real business value across your organization

Through personalized, relevant conversations, Polly gathers insights and acts on zero-party data in real-time. Like a parrot trained to speak in your voice, Polly gives your customers the support and guidance they need to build loyalty and trust—while you gather valuable information to grow. 

Valuable business insights:

  • Know who's using your products and who's at risk of churning
  • Gain valuable product ownership insights
  • Collect information that feeds forward roadmaps
  • Find problems before they become a problem

Our eBook explores the key points where customers typically churn and how product experience connection can prevent drop-off and drive long-term loyalty.

Get your free guide!
Connected Customers :

2x
LTV

Buy again

-30%
Support Costs

Cost less

+30%
Retention

Stay longer

+30%
Revenue

From cross-sell

With Polly, you’re always connected

Engage your customers with relevant, timely and helpful conversations that build loyalty and trust—and keep them coming back.

Full lifecycle engagement

Deliver hyper-personalized product experience journeys that connect you with your customers

Turn every customer touchpoint into a relevant, timely conversation that builds loyalty.

 Polly connects with your customers throughout their ownership experience—welcoming them, learning about their needs, and constantly adapting to provide the guidance that keeps them coming back.

Dynamic segmentation

Send the right message at the right time based on customer responses

Polly determines the right response and journey for engaging your customer—meeting them where they are with personalized recommendations and next steps. Based on how customers respond, Polly adapts her approach in real-time.

Valuable insights

Conversationally collect valuable zero-party data

Polly engages with your customers to learn about their product usage, challenges, and satisfaction in real-time—turning everyday conversations into actionable business intelligence. 

Every interaction gives you structured insights, identified patterns, and flagged opportunities. From usage habits to churn signals, Polly delivers the customer intelligence that drives smarter product and marketing decisions. 

 

Continuous testing and optimization

Optimize revenue without sacrificing loyalty

Polly learns from every conversation, identifying which messages drive engagement and which offers resonate with different customer segments. 

Built-in A/B/X testing lets you optimize everything from message timing to upsell offers, while Polly's insights reveal what actually moves the needle—so you can increase revenue without feeling pushy or transactional. 

 

An AI-Advisor that ships with your product

Check-in, encourage, and support your customers

Polly makes every customer feel like your best customer. She checks in at just the right moments—sharing helpful tips, celebrating milestones, offering educational content, and connecting customers to your community.

She does it all using the content and knowledge you already have—from first unboxing to years of continued use, building the loyalty and trust that turns customers into advocates.

Targeted and timely

Increase engagement by knowing just what to send to whom and when

With Dynamic Scheduling, Polly optimizes delivery channel, message preferences, and timing to ensure the right conversation reaches the right customer at the right moment.

Hyper-personalized

Omnichannel, product-informed, and customer first

Polly combines customer insights, behavioral data, product usage, and preferences to create conversations that feel genuinely personal—not just personalized. She knows what products each customer owns, how they're using them, and what challenges they're facing. This means every message Polly sends is relevant, timely, and delivered through the channel each customer prefers.

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“At Drink Wholesome, building strong, lasting relationships with our customers is just as important as delivering clean, simple ingredients. Partnering with BluStream has allowed us to transform our customer engagement strategy, driving higher retention, increased subscription growth, and more meaningful interactions with our audience.”

- Jack Schrupp (Owner, Drink Wholesome)

Read our latest news

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PX to CX: What’s your product experience strategy?
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Fixing the Post-Purchase Black Hole: Boost Engagement
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How Hyper-Personalization After Purchase Fuels Customer Loyalty
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Frequently asked questions

Can’t find what you need? We’re happy to help, just send us a message.

What is Polly?

Polly is your product's AI Advisor. Like a parrot trained to speak in your voice, Polly learns your brand guidelines and product knowledge and manages personalized conversations with your customers throughout their ownership journey. She turns one-time buyers into loyal customers by being there at every critical moment—from unboxing to renewal. 

Is this just another chatbot?

No. Chatbots are reactive—they wait for customers to ask questions. Polly is proactive, initiating conversations at the moments that matter most in your customer's journey. Unlike static chatbots that follow scripted flows, Polly uses AI to understand customer context and adapt conversations in real-time. She draws from your product knowledge (stored in Polly's Vault), responds to customer behavior, and reaches out before issues become problems.  

Does BluStream replace Klaviyo or our marketing automation?

No, BluStream complements your existing tools. Think of it this way: Klaviyo is your megaphone for acquisition campaigns. Polly is your product's concierge for post-purchase retention. Most brands use both—Klaviyo for marketing broadcasts and BluStream for ongoing product conversations. We integrate seamlessly with Klaviyo, Shopify, and your existing tech stack. 

How long does it take to get started?

Most brands are live within 2-3 weeks, and we typically only need 1-2 hours total of your time. After signing up, you'll upload your product knowledge to Polly's Vault, review Polly's recommended conversation strategy, and approve your launch. BluStream handles the technical integration, testing, and configuration. 

Will customers find these messages annoying?

The opposite. Because Polly's conversations are personalized, helpful, and timely—not promotional—customers actively engage. We see 90%+ community retention rates with very low opt-outs. Polly helps, she doesn't spam. 

What is an AI Advisor?

An AI Advisor gives your customers personalized recommendations and guidance throughout their product ownership journey. Polly is your product's AI Advisor—she proactively reaches out, adapts to each customer's needs, and speaks in your brand's voice.

When should a brand consider BluStream?

BluStream is ideal when you're facing high customer churn (especially in the first 90 days), rising customer acquisition costs, lack of visibility into how customers use your products, or difficulty maintaining connections after purchase. If customers often struggle with setup, underutilize product features, or quietly churn without feedback, BluStream provides the continuous connection that turns them into successful, loyal customers. 

Want to learn more about Polly? We're here to help.

Attend a Demo Contact Sales